Helpdesk
Answers to the things families ask most, and the quickest way to reach a person when the answer is not here. Whether you are already enrolled or still deciding, start on this page.
Where to take a question.
Most questions land faster if they go to the right place first. Anything about your child's actual work, a mark, a piece of feedback, a task that will not submit, goes to their teacher inside Canvas, because that is where the work lives.
Anything about enrolment, fees, documents or access goes to the office by phone or email.
If you are not enrolled yet and you are trying to work out whether any of this fits your child, the contact page is the right door. Nobody will put you through a sales process.
Falling behind is the one thing worth raising early rather than politely. The academic team can revise a plan and offer catch-up support, but formal assessment deadlines do not move.
What support includes
- Weekly check-ins
- Progress tracking you can see
- Feedback on every assessment
- Email and phone support
- Direct Canvas access to teachers
- Catch-up support when you need it
Five ways to reach us.
Pick whichever suits the question. None of them is a queue you get lost in.
Your child's teacher, in Canvas
For anything about the work itself: a mark, a memo, a task that will not submit, a topic that is not landing. Teachers respond inside Canvas where they can see exactly what your child is looking at.
Log in to Canvas →Phone the office
For enrolment, fees, documents, access problems, or when you would simply rather speak to someone. This is also the right number if you are not enrolled and just want to ask.
+27 21 300 8859 →Email us
Best for anything with a document attached, or a question that needs a considered answer rather than a quick one. Enrolment applications can start here too.
info@savinggraceeducation.co.za →Log a support ticket
For anything that needs tracking: an account problem, a document that has not arrived, a billing query. The desk keeps a record so nothing gets lost between emails.
Open a ticket ↓Ask Grace
Our assistant, for the quick factual questions: which grade, what a fee covers, how assessments run. She hands you to a person the moment the question needs one.
Log a support ticket.
Goes straight into the same JS Help Desk our team already works from, not a separate inbox.
Already have a ticket open? Track it in the helpdesk →
The questions families actually ask.
Grouped by where you are in the process. If your question is not here, the contact page is one click away.
How do I enrol my child?
Can my child switch to Saving Grace mid-year?
Do I need to register my child with the Department of Education?
What devices and internet do we need?
What is Canvas, and how does my child use it?
How does a week actually run?
Can my child work at their own pace?
How often do we get feedback?
What happens if we fall behind?
How are tests and exams written?
Are exams supervised?
Can my child write matric through Saving Grace?
How are practical subjects assessed online?
Do you provide report cards?
How are payments structured?
Are textbooks and materials included?
What if my child has learning barriers or special needs?
Do you offer extra one-to-one support?
Is this workable for working parents?
Human contact is not optional here.
Online does not have to mean unreachable. Every enrolled family has a teacher they can message, an office they can phone, and a weekly check-in that happens whether or not anything has gone wrong.
